Frequently Asked Questions

Phone number (Call or Text available): 206-385-0399 Fax number: 206-385-0389 Email address: glasses@coopersoptique.com

Our office is an all-access provider. We can provide documents and assist patients to self-submit for benefits that are available to a patient that is considered out-of-network.

Patients can easily navigate to our website at www.coopersoptique.com to book a virtual lens consultation with a specialist.

Once an appointment is made, patients will receive a confirmation text/email. We ask that patients provide their current prescription from their doctor via email or provide contact information so we can obtain your correct prescription.

All prescription lenses are considered special order, and are therefore non-refundable. Contact lenses may only be returned if the box is unopened, undamaged and with no markings on the box. Contact lens returns will be for an in-store credit.

No, unfortunately we do not participate in the Medicare program and are unable to bill Medicare directly. We are able fill outside Medicaid prescriptions.

Yes of course! Just simply bring us the frame and a copy of the prescription for the lenses you want placed in your frame. You will only be charged for new lenses. Please note that we are not responsible for damage or breakage to customer's own frame, new or used, if only prescription lenses are ordered.

We have worked with our lab and other professional opticians to put together a stressors and seamless process! After a virtual consultation to discuss vision needs and wants, our team will go through any questions, provide their expertise opinions and create a quote. Once the quote is approved, patients will receive a link to complete payment. Upon payment, patients will receive a pre-paid shipping label and directions on getting their frames to us. Once lenses are completed, our office will ship them back to the patient. There is no additional coasts for shipping as our office will cover the expenses!